Frequently Asked Questions
Below is our response to the current Coronavirus pandemic.
With the changes taking place in our state and county we will once again start doing all service work inside customers’ homes with preventative measures and procedures to take place. Masks must be worn by customers while our service technicians are in your residence and the proper social distancing must be maintained at all times. Other cautionary procedures will be discussed with the client before the call is scheduled and before the service technicians are to arrive on that day.
As of Tuesday, May 26, 2020, our showroom and offices will re-open to the public. There will be guidelines for entering the premises. Masks must be worn to enter the premises. If you have had or have a fever, sore throat, coughing, or any other of the symptoms described by the CDC please do not enter our premises. We can still do transactions through the door as we are in the current situation. Please call ahead for this service and we will accommodate your needs.
We still ask that, if possible, please make your payments online, over the phone, or by mail.
Please also note our hours are changing again:
|Monday thru Thursday||8am-4pm|
Unfortunately due to the ongoing situation with COVID-19 and the recommended social distancing, we will not be holding Customer Appreciation Days this year. We still want to say THANK YOU! so we will be filling one 20# cylinder for free for each customer, from June 1, 2020 to and including Thursday, July 02, 2020. Each customer with a current and active account, may come and bring their 20# cylinder to be filled for free. This is a one time fill during that time period. Customers' accounts and balances must be active and in good standing.
**Only one 20# cylinder may be filled for free in the time period stated. Purging of cylinders is not included**